Terms & Conditions

Welcome to CozyStayHub.net ("we," "us," "our," or "the Company"), a UK-based online platform facilitating short-term property rentals. These Terms & Conditions ("Terms") govern your access to and use of our website, services, and any related applications (collectively, the "Services"). By accessing or using our Services, you ("User," "Guest," or "Host") agree to be bound by these Terms. If you do not agree, you must cease use immediately.

1. Definitions

• "Website": Refers to CozyStayHub.net and any associated subdomains or mobile applications.

• "User": Any individual or entity accessing or using the Services, including Guests and Hosts.

• "Guest": A User who books a property listed on the Website.

• "Host": A User who lists a property for rental on the Website.

• "Services": Includes property listings, booking facilitation, payment processing, customer support, and related features.

• "Owner": Mr. Dennis Paul Breslin, the proprietor of CozyStayHub.net, with a business address at 23 Trethurffe Villas, Ladock, TR2 4PN, England.

2. Acceptance of Terms & Modifications

• By using the Website, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.

• We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Website. Continued use constitutes acceptance of the revised Terms.

3. Account Registration & Security

• Users may need to create an account to access certain Services.

• You must provide accurate, current, and complete information and update it as necessary.

• You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

• Notify us immediately of any unauthorized access or security breaches.

4. Property Listings & Bookings

For Hosts:

• Hosts must provide accurate descriptions of properties, including amenities, pricing, availability, and house rules.

• Misleading or fraudulent listings may result in removal and account suspension.

• Hosts must honor confirmed bookings unless extenuating circumstances (e.g., property damage) necessitate cancellation.

For Guests:

• Booking requests are subject to Host approval.

• Guests must verify property details before booking and comply with Host rules.

• Unauthorized parties, commercial use, or illegal activities are strictly prohibited.

5. Payments, Fees & Cancellations

Payment Processing:

• Payments are securely processed via Stripe, PayPal, or other approved providers.

• Guests authorize CozyStayHub.net to charge the provided payment method for the total booking cost, including:

  • Rental fees

  • Service fees (if applicable)

  • Security deposits (refundable under specified conditions)

  • Local taxes (where required)

Cancellation Policy:

• Cancellation terms vary by property and will be clearly stated at booking.

• Refunds (if applicable) will be processed within 7-14 business days.

• No-shows or early departures do not qualify for refunds unless otherwise agreed.

Service Fees:

• CozyStayHub.net may charge a booking fee (a percentage of the rental cost) for facilitating transactions.

6. User Responsibilities & Conduct

Guests agree to:

• Respect the property, avoid damage, and report any issues immediately.

• Adhere to check-in/check-out times unless prior arrangements are made.

• Not exceed the maximum occupancy limit.

• Comply with local laws and regulations.

Hosts agree to:

• Maintain properties in safe, clean, and habitable condition.

• Provide accurate check-in instructions and necessary amenities.

• Not discriminate against Guests based on race, religion, gender, or other protected characteristics.

Prohibited Activities:

• Subleasing or reselling bookings.

• Unauthorized commercial use (e.g., events without Host permission).

• Fraud, harassment, or illegal behavior.

Violations may result in account termination, legal action, or liability for damages.

7. Liability & Disclaimers

• CozyStayHub.net acts as an intermediary and is not responsible for:

  • Property conditions, safety, or Host conduct.

  • Travel disruptions, accidents, injuries, or theft.

  • Disputes between Guests and Hosts.

• Users book at their own risk and are encouraged to obtain travel insurance.

• Our liability is limited to the maximum extent permitted by UK law.

8. Privacy & Data Protection

• We collect personal data (e.g., names, payment details, booking history) to facilitate Services.

• Data is processed in compliance with the UK GDPR and our Privacy Policy.

• We do not sell user data but may share it with:

  • Hosts (for booking confirmation)

  • Payment processors

  • Legal authorities (if required by law)

9. Intellectual Property Rights

• All Website content (logos, text, graphics, software) is owned by CozyStayHub.net or licensed partners.

• Unauthorized use, reproduction, or distribution is prohibited.

• Users may not scrape, copy, or exploit Website content without written permission.

10. Termination & Suspension

• We reserve the right to suspend or terminate accounts for violations of these Terms.

• Users may request account deletion, but pending bookings must be resolved first.

11. Dispute Resolution & Governing Law

• Disputes will first be resolved via good-faith negotiation.

• If unresolved, disputes shall be settled under English law in the courts of England and Wales.

• Guests and Hosts agree to mediate before pursuing litigation.

12. Contact Information

For inquiries, complaints, or legal notices, contact:
Owner: Mr. Dennis Paul Breslin
Business Address: 23 Trethurffe Villas, Ladock, TR2 4PN, England

By using CozyStayHub.net, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

For Hosts: Additional terms may apply—please review the Host Agreement.

This document is a legal agreement. If any provision is deemed unenforceable, the remaining terms remain valid.